Delivery

We aim to deliver your Renli Su purchase as quickly as possible,  we use DHL the world’s leading ecommerce delivery partner to help us. With their assistance, we will issue you with a tracking number so that you can see exactly where your order is, as we know you’ll be excited to know when to expect it. Please be aware you may need to sign for your delivery.

UK deliveries –

If your delivery address is in the UK, and you place your order before 14.00 GMT Monday – Thursday your order should arrive with in 1 day of your order. Please be aware that sometimes there can be delays in busy periods, 1 day is an estimate.

 

Delivery to all other countries

For deliveries to European destinations, your purchase should normally be with you in two working days.  For deliveries to the rest of the world, please expect your delivery to take a little more time. Typically between 3 to 7 working days, although sometimes with international orders, there may be delays caused by customs outside our control. However, by working with a leading delivery partner, and by us providing all the necessary export/import paperwork we hope to minimise delays, so that you receive your delivery in the shortest time possible.

Shipping costs

Destination Price Estimated delivery time
UK £8 1 day
Europe £15* 2 days
US & Canada £30* 3 to 7 days
Rest of World** £35* 3 to 7 days

 

** We currently cannot ship to Russia or North Korea or China

If you would like to purchase from China please visit our Wechat shop

 

Taxes and duties

If your order is being shipped outside of the EU then you may need to pay import customs or import duties once your order has reached your country. You’ll be contacted to make the appropriate payment, and once paid, your delivery will be back on its way to you.

We recommend contacting your local customs office for current charges before you order, to avoid any unexpected charges.

Setting up an account

You don’t need to create an account to shop with us, but if you do you’ll be able to keep track of your past orders, save your address and card details for a quicker checkout next time and you can add ‘Out of stock’ items and ‘wish list’ items.  If you forget your password at any time, simply click on ‘Account’ at the top right corner of the homepage, then click on ‘Forgot your password?’  Follow the instructions to replace your password.

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